End-to-end assistance across the entire journey.
Optional services such as tourism are clearly marked and never bundled as wellness tourism.
Telemedicine Consultation
Video consultation with partner hospital physicians for a written medical opinion.
- Triggered after redline check (L1 complete)
- Input: medical records, imaging, inquiry purpose
- Output: bilingual medical opinion
Medical Records Assistance
Help organize and submit your medical records, reports, and imaging.
- Translation of foreign-language records
- Standardized record dossier for partner hospitals
- Included in service package
Visa & Document Assistance
Guidance on medical visa documents, invitation letters, and required paperwork.
- Document checklist tailored to your consulate
- Invitation letter support when applicable
- We do not process visas — guidance only
1-on-1 Private Transfer
Airport / station pickup and point-to-point transfers in private vehicles.
- Drivers familiar with hospital areas
- Billed per transfer or bundled in package
- Through compliant partners
Accommodation
Hotel or serviced apartment booking near your hospital.
- Filtered for distance to your facility
- Religious / dietary preferences noted
- User pays directly; platform may receive compliant commission
Meal Arrangement
Meal arrangements respecting medical, religious, and personal preferences.
- Religious and dietary restrictions observed
- Coordination with in-room dining or local restaurants
- User pays directly
In-hospital Escort
1-on-1 escort to assist with admission, examinations, and physician communication.
- Escort handles procedures, not medical decisions
- Bilingual escort assigned per language
- Included in service package
Medical Interpretation
Bilingual interpretation for medical records, reports, and in-person visits.
- Trained medical interpreters
- Document translation certified by partner translators
- Included in service package
Itinerary Coordination
End-to-end itinerary: pickup, examination, admission, follow-up scheduling.
- Single point of contact for your schedule
- Real-time adjustments
- Included in service package
Tourism (Optional)
Cultural sightseeing during or after your treatment — explicitly optional.
- Strictly optional — never bundled as wellness tourism
- Through compliant travel agencies
- User pays directly; platform may receive compliant commission
24-hour Emergency Contact
24/7 contact for non-medical emergencies — logistics and translation support.
- Logistics coordination only — no medical decisions
- For medical emergencies, dial local emergency number (China: 120)
- Included in service package